Bottom line, positive experience and willing to come back.
I went there a couple years ago and they didn't even talk to me. That's some poor customer service.
Don't buy jewelry from here!!! My $1,000 necklace has broke multiple times! Thank god i got insurance on it but everytime i took it in they keep it forever & never call me to pick it up. I literally have to march in the store and be like is my necklace done or whats going on. Ridiculous. Last time i took it in they tried giving me a smaller pendant!!!!!
I took my ring to get sized. I explained that I had been wearing sizers as just after the proposal, we went on vacation. The lady argued with me over needing it sized, told me it would be sized appropriately and said 10 days. Then proceeded to give me a promise date 2 weeks out. I had to call corporate to find out that my ring had been returned to the store as they didn't call me. When I went to pick it up, the lady took my paperwork and handed me my ring with no follow up to see if the ring had a better fit or if I was satisfied. I will never go to this location again.
My fiance and I went to pick out my wedding band. Both Susie and Nick helped us out. They were really great and very friendly. I was initially unsure about going to a big chain store but these two really offered the personal touch that I was very happily surprised to find. They did a great job and we're really patient with us as we looked at all our options. I will definitely look at kay again next time I'm looking for jewelry. Thank you for making the experience great!
Needed my wedding ring by a certain date and they did not fulfill the promise by date. They were extremely pushy and pressured us to buy the ring before we were ready.
This past month I went again for my wedding ring (only because they had one I really liked). Tom was really nice, funny and straight forward! I hate pushy jewellers and the nonsense sweet talk. Get me what I want and give me a good experience which is what I got.
It took 2 days to get my ring shipped and 1 week for resizing. They personally called me when it came in which I appreciated.
My rating is based on 2 visits there.
Kay Jewelers is a US Jewelry Store based in Schaumburg, Illinois. Kay Jewelers is located at 5 Woodfield Shopping Center, Space D-345, Schaumburg, IL 60173, USA.
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